Teller

JOB PURPOSE To provide excellent service by processing customers transactions in a quick, correct, and efficient manner according to specified procedures and to develop enduring and rewarding relationships with customers by effectively selling LPB solutions to meet the needs/aspirations of the customer. Provide a face-to-face customer service.

DUTIES AND RESPONSIBILITIES

• Accepts deposits and makes withdrawals for the customers.
• Daily balancing of all cash holdings.
• Actions daily Tellers balancing reports.
• Reports suspicious transactions, discrepancies and any other irregularities observed.
• Always observes and adheres to safety and security measures.
• Identifies and utilises opportunities to increase market share.
• Applies product knowledge to achieve sales results.
• Generates leads.
• Readiness to serve customers and look professional when the branch opens.
• Provides customers with solutions and alternatives to satisfy their needs and wants (cross sell/up-sell).
• Provides customers with all information required to make an informed decision.
• Helps customers understand how best to use the bought solutions.
• Serves customers promptly & efficiently.
• Provides proper and correct product information to customers.
• Engages with the customers in a professional and respectful manner as specified in the service standards.
• Probes to understand customers’ needs and expectations.
• Processes customers’ requests in an efficient and effective manner to avoid mistakes.
• Attends to customer complaints, ensures that they are resolved timely and to the satisfaction of the customer.
• Builds and maintains enduring and rewarding relationships with customers.
• Observes and practices LPB values.
• Treats customer information with necessary confidentiality.
• Advises customers on how to keep their money safe to avoid mugging.
• Adheres to LPB Policies and Procedures.
• Executes activities within risk and compliance requirements.
• Error free capturing of transactions. Achieves competence against all key result areas required.

Requirements

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Degree or Diploma in any Business-related qualification.
• 1-2 years’ experience. GENERAL KNOWLEDGE, SKILLS AND ABILITIES
• Good communication skills.
• Cash handling skills.
• Customer service skills.
• Integrity and honesty. Speed and accuracy.