Seller Experience (SPX Express)​

Onsite Agent Management: Manage onsite agent processes and execution, including headcount planning, seller pitching, productivity optimization, cost management, and budgeting. Campaign planning and analysis: Plan truck capacity based on forecasted order volume, analyze post-campaign performance to identify capacity gaps and operational risks, and coordinate with stakeholders on truck deployment and optimization.

Seller Migration and Volume Management: Oversee the end-to-end seller migration process, including planning, execution, and volume impact across all logistics miles. Performance Monitoring: Track and analyze Seller Experience performance metrics to ensure alignment with OKRs and identify areas for improvement. Initiative Development and Execution: Design and execute initiatives to enhance the seller experience and operational efficiency.

Cross-Functional Collaboration: Work closely with operations teams to ensure the implementation of new initiatives. Bachelor's degree in Business Administration, Operations Management, or related field. 2+ years of experience in Business Development, operations, or project management. Strong analytical and problem-solving skills with experience in performance tracking and process improvement.

Excellent communication and collaboration skills to work with cross-functional teams. Ability to manage multiple projects and prioritize effectively in a fast-paced environment. Proficiency in data analysis tools and software is a plus.