Team Leader French/English Bilingual ON-SITE Winnipeg

This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day, as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, assisting Customer Experience Experts with any client-related questions and ensuring the Experts’ adherence to schedules, policies and procedures.