Customer Success Engineer II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer II based in Brazil. As a Customer Success Engineer II, you will play a key role in deploying, optimizing, and supporting AI-powered customer service solutions for enterprise clients across Brazil and Latin America.

You will combine hands-on technical expertise in conversational AI, API integrations, and contact center technologies with customer-facing delivery and production support. Your work will focus on building intelligent virtual agents, implementing guided workflows for contact center agents, and ensuring reliable performance in live environments.

You will collaborate with customer stakeholders and international engineering, product, and support teams to translate complex business needs into scalable technical solutions. As a trusted technical advisor, you will lead implementation planning, troubleshoot critical incidents, and continuously improve AI-driven customer experiences.

This fully remote, full-time opportunity offers exposure to innovative enterprise AI applications, diverse industries, and complex technical challenges. You will also help establish repeatable delivery practices that strengthen regional customer success capabilities.