Customer Care Executive

Responsible for speaking with clients Attend customer calls and provide them the required information Understand the client's complaints and work upon resolving them Responsible for efficient dealing of complaints to completion and enable satisfaction of the customer Convince customers / Handle B2B Strong in convincing and objection handling Coordinate with BD on the prospects on sales closure Handle customers with empathy and achieve the target as per company SLAs Requirements Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Ability to adapt