Help Desk EU Specialist

Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.  Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation. Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.  Perform other various special software and engineering assignments or duties as required. This is a part-time role.