BDC Manager

BDC Manager - Beckley Chevrolet

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is looking for an experienced, high-energy BDC Manager to lead our Business Development Center and drive results.

This is not an entry-level management position. Strong automotive dealership BDC experience is required.We are looking for someone who understands dealership operations, knows how to build and manage a high-performing BDC team, and is comfortable utilizingAI-powered platforms and modern dealership technology to improve efficiency, customer engagement, follow-up, and appointment performance.

What We're Looking For

The ideal candidate will have:

Strong previous automotive dealership BDC experience - REQUIRED

Previous BDC leadership or management experience strongly preferred

Ability to effectively work with AI platforms and AI-powered dealership tools - REQUIRED

Comfortable learning, implementing, and managing new technology and automation

Proven ability to manage internet leads, inbound calls, outbound campaigns, and unsold follow-up

Strong understanding of dealership CRM processes and lead management

Ability to train, coach, motivate, and hold BDC agents accountable

Excellent phone, text, and email communication skills

Strong appointment-setting and objection-handling skills

A process-driven mindset with close attention to follow-up

Ability to analyze BDC performance and identify opportunities for improvement

High energy, competitive attitude, and a strong desire to win

Key Responsibilities

Manage the day-to-day operation of the dealership BDC

Recruit, train, coach, and develop BDC representatives

Monitor incoming internet leads and phone opportunities

Ensure leads are worked quickly, consistently, and according to process

Improve appointment set, show, and sold performance

Utilize AI platforms, automation, and dealership technology to improve BDC productivity and customer engagement

Monitor AI-generated communication and automated follow-up to ensure quality and accuracy

Identify opportunities to use AI and technology to improve processes and results

Monitor calls, texts, emails, and CRM activity for quality and accountability

Conduct regular one-on-one coaching and team training

Build effective follow-up processes for unsold customers and missed appointments

Work closely with the General Manager and Sales Management team

Track departmental KPIs and provide regular performance reporting

Hold the team accountable to activity and performance standards

Develop campaigns to generate additional showroom traffic and sales opportunities

What We Offer

Competitive compensation

Performance-based earning opportunity

401(k) with company match

Health, dental, and vision insurance

Paid vacation

Career advancement opportunities

Support from an established automotive dealer group

Experience Requirements

Candidates without a strong automotive dealership BDC background will not be considered.

Candidates must also be comfortable working with AI platforms, automation, CRM technology, and evolving digital tools. We want someone who embraces new technology and knows how to use it to make the BDC more productive-not someone who is resistant to change.

We are looking for a proven dealership BDC professional who can take ownership of the department, establish accountability, embrace technology, and produce measurable results.

Apply today to join the team at Beckley Chevrolet.