Solution Engineer - Barcode & Auto-ID Solutions

1. Understand the Customer Application

• Join Sales in customer discovery meetings to assess applications and workflows.
• Gather printing, labeling and operating requirements, including environmental conditions and technical constraints.
• Define application requirements and identify information gaps and testing needs.

1. Recommend Barcode & Auto-ID Solutions

• Recommend AIDC solutions using barcode and/or RFID, selecting components that meet customer application and technical requirements.
• Prepare solution configurations, specifications, and technical proposals; consult technical teams when needed.
• Support Sales presentations by explaining solution options, technical considerations and limitations, and addressing customer questions and objections.

1. Learn, Select & Match Ricoh Thermal Printing Products

• Build knowledge of Ricoh Thermal Transfer Ribbon (TTR) and Direct Thermal (DT) products through provided training; no prior product knowledge is required.
• Review specifications and select suitable TTR and DT products for customer applications and printing requirements.
• Test product suitability and document results to support recommendations and future reference. Consult Ricoh R&D for further validation when needed.

1. Demonstrate, Test and Validate the Solution

• Plan demonstrations, application tests and Proofs of Concept (PoCs). Agree objectives, conditions and success criteria with Sales and customers.
• Configure consumables, hardware and software, and conduct end-to-end solution demonstrations and tests; involve After-sales or Ricoh R&D when needed.
• Assess results against agreed criteria and document solution findings, limitations and recommendations.

1. Coordinate Customer Projects & Technical Handover

• Coordinate technical tasks, deliverables and next steps with Sales based on customer requirements, project status and agreed priorities.
• Prepare technical handover for implementation and ongoing support, covering the agreed configuration, test results, known limitations and customer requirements.
• Support initial setup and technical escalation as needed; provide regular updates on progress, technical findings and pending actions.

1. Maintain Practical Product & Application Knowledge

• Maintain a shared knowledge base of product specifications, test records, matching references and application notes.
• Share product and application knowledge with Sales and internal teams; provide technical input for solution guides and customer materials.
• Capture recurring customer requirements and technical questions to improve product selection and testing guidance.

Requirements

Must-Have

• College or university degree in Automation, Electronics, Electrical/Mechanical Engineering, IT or a related technical field.
• 2–4 years of experience in technical support, application engineering, field service, technical sales support or related technical solutions, including customer-facing or customer-project experience.
• Comfortable with hardware and basic software; able to interpret specifications and technical documents against customer requirements.
• Able to test products, run demonstrations and troubleshoot systematically.
• Able to communicate technical information clearly with Sales and customers and prepare basic documentation.
• Good English skills for technical discussions with Ricoh R&D/overseas teams and reading technical documents.
• Customer-oriented, responsible, eager to learn and willing to travel for customer visits. Nice-to-Have / Plus
• Experience in Auto-ID/AIDC (including barcode), thermal printing, packaging, automation, warehouse operations or related industrial solutions.
• Knowledge of thermal printing consumables or Auto-ID technologies; experience with barcode printers/scanners (Zebra, SATO, Honeywell or equivalent) or labeling software (BarTender or similar).
• Experience supporting demonstrations, product matching, technical proposals or PoCs; or experience coordinating with technical teams, R&D, system integrators or solution partners.
• Familiarity with warehouse management systems (WMS) is a plus, but not essential.

Benefits

• Competitive salary, 13th-month salary, performance bonus and allowance package.
• Insurance in accordance with Vietnam’s Labor Code and additional accident/medical insurance.
• Benefits in kind and company trip.
• Laptop provided.
• Professional, active, international and dynamic working environment.
• Opportunity to develop technical, solution-consulting and customer-facing skills with international standards.
• Product and application training with Ricoh R&D teams and relevant solution partners.