Operations Support Specialist I

Job Details: Job Location: Receivables Control Corporation Headquarters

• Maple Grove, MN, Position Type: Full Time, Salary Range: $19.00Hourly, Travel Percentage: Negligible, Job Category: Admin
• Clerical, Join Our Team as a Hybrid Operations Support Specialist! Are you a highly organized professional with exceptional word processing and communication skills? We are seeking a detail-oriented Operations Support Specialist to join our team. This role is heavily focused on document preparation, report creation, client correspondence, and data management. The ideal candidate is a fast and accurate typist (90+ WPM), proficient in Microsoft Word and Excel, and comfortable working with transcription and AI-assisted editing tools to produce polished, client-ready communications. Success in this position requires strong attention to detail, the ability to manage multiple priorities, and a commitment to delivering accurate, professional documentation and reporting in a fast-paced environment. OBJECTIVE To provide high-quality administrative and document support through accurate word processing, report preparation, client correspondence, and data management. This role is responsible for producing professional client communications, maintaining documentation and operating procedures, managing reporting functions, and ensuring timely, accurate information flow while supporting internal teams and clients. The Support Specialist is to perform operational tasks to support 1st and 3rd Party business lines. This role will include but is not limited to inbound email support, generating standard client reporting, document retrieval and storage, and mailroom support. PRIMARY JOB DUTIES Prepare and distribute routine client reports in accordance with established schedules and requirements; ensure reports include appropriate backup documentation and supporting correspondence; collaborate with internal teams to gather accurate data and ensure timely delivery. Complete client-facing communication using transcription software and/or revise communication received using approved AI software in accordance with approved standards. Proficient typing skills. 90+/wpm. Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses. Manage client communications, including custom reports, account updates; and support the Collections team by providing timely information and accurate system documentation. Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance. Analyze, interpret, manipulate, and validate data/information for internal and external reporting. Assist with onsite and remote IT issues. Coordinate with offsite IT to troubleshoot and/or resolve reported network issues. Input new business for GAB and CRCC placements as received from clients. Experience with MS Word and Excel. MS Word: familiar with different types of formatting, both applied and through Styles. MS Excel: basic formula familiarity. SECONDARY JOB DUTIES If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage Monitor voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance Continuously seek opportunities for process improvement and propose ideas Perform general administrative support as needed, including data entry and documentation handling Foster effective communication and collaboration between countries and cultures within all regions Assist in Operation support project work as required Act as backup to other members of the Operations Support Department Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities. WORK HOURS It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Friday, between the hours of 8:00am to 5:00pm CST/CDT, subject to change with advanced notice. Schedules and hours required vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. TRAVEL No travel is expected for this position. WORK ENVIRONMENT This job operates either in an office setting or a Hybrid work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. PHYSICAL DEMANDS) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. EEO STATEMENT Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Qualifications

COMPETENCIES Proficient in navigating computer software and MS Office Proficient typing skills. 90+/wpm Time management and organization skills Problem solving skills Proficient communication and comprehension skills, including professional written and telephone communication Basic mathematical skills Basic telephone and calculator skills REQUIRED EDUCATION AND EXPERIENCE High School Diploma or general education degree (GED) and 1 – 3 years’ experience in a clerical, office, or administrative role FLUENCY This position requires fluency in the English language.

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS None required for this position.