ChromeOS Support Specialist

Description We are seeking a detail-oriented and proactive ChromeOS Support Specialist to join our IS operations team. In this role, you will be the backbone of our end-user ecosystem, managing the entire lifecycle of enterprise/educational devices and administering our Google Workspace environment. You will balance hands-on technical support with rigorous asset management, ensuring that our fleet of Chromebooks, peripherals, and cloud infrastructure remains secure, organized, and fully operational for all end-users.

Requirements

1. Google Workspace Administration Configure, manage, and maintain the organization’s Google Workspace Admin Console . Handle user lifecycle management, including onboarding, offboarding, account provisioning, and organizational unit (OU) mapping. Enforce security protocols via Google Workspace, including 2-Step Verification (2SV), password policies, and data loss prevention (DLP) rules. Manage shared drives, core Google apps (Gmail, Calendar, Drive, Docs), and third-party marketplace app integrations.
2. ChromeOS & Device Management Enroll, configure, and deploy ChromeOS devices utilizing Chrome Enterprise/Education Upgrade licenses. Establish, push, and audit device policies (e.g., kiosk modes, extension allowlists, Wi-Fi profiles, network certificates) via the Admin Console. Provide tier-1 and tier-2 technical support for ChromeOS, Windows/macOS endpoints, and classroom/office AV hardware. Troubleshoot hardware, OS bugs, connectivity issues, and peripheral compatibility (monitors, printers, docking stations).
3. Asset Management & Lifecycle Tracking Maintain an accurate, real-time inventory of all physical hardware assets using our Asset Management System. Oversee the physical receiving, tagging, etching, and distribution of new devices. Track device assignments, loaner fleets, repair statuses, and warranty data. Manage the secure decommissioning, data sanitization, and e-waste recycling of end-of-life hardware.

Qualifications

& Skills Experience: 2+ years of experience in an IT support, helpdesk, or desktop support role, preferably within an educational institution or corporate enterprise environment. Technical Expertise: Strong working knowledge of the Google Workspace Admin Console and ChromeOS ecosystem. Experience with traditional operating systems (Windows/macOS) is a plus.

Hardware Knowledge: Comfortable with physical device troubleshooting, component swapping (screens, keyboards, batteries), and inventory auditing. Certifications (Preferred): Google Professional Google Workspace Administrator, Google IT Support Professional Certificate, or CompTIA A+. Soft Skills: Exceptional communication skills, a patient customer-service mindset, and the organizational skills needed to track hundreds of moving physical assets.