Branch Coordinator

Description Now Hiring: Clinical Assistant (CA) Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home. Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Clinical Assistant to join our award-winning team.

Key Responsibilities

Update daily branch sheets for each assigned office location first thing every morning and maintain accurate branch information. Maintain organized office operations and coordinate administrative needs across regional locations. Identify operational concerns and promptly communicate unresolved matters to the DCS. Check, sort, distribute, and process incoming and outgoing mail daily, including mail destined for the corporate office.

Route received medical records to the Medical Records department and coordinate required physical shipments to the corporate office using secure, approved processes. Receive, track, distribute, and coordinate office shipments while protecting confidential patient and employee information. Organize, stock, and distribute medical supplies; maintain an accurate, current supply inventory list.

Order and replenish medical supplies, Start of Care (SOC) packets, patient education pamphlets, forms, and office supplies under approved procedures. Monitor supply levels and proactively escalate shortages or discrepancies to the DCS. Update Care. Bestie on-call coverage information and manage the Care. Bestie queue throughout the business day.

Resolve non-clinical calls and requests within the role’s scope; promptly refer all clinical concerns to the appropriate Clinical Manager (CM). Track clinical escalations and follow up for resolution by end of day; elevate unresolved items to the DCS. Clinical assessment and decisions remain the responsibility of licensed clinical staff.

Track CPR, driver’s license, professional license, and TB renewals, as applicable. Follow up on outstanding Learning Management System (LMS) courses and required employee education. Notify employees and leadership of upcoming expirations, document follow-up, and escalate overdue requirements to the DCS and appropriate HR contacts.

Coordinate biohazard compliance activities, service requests, and biohazard ticketing. Schedule and track fire inspections, corrective follow-up, and related office compliance records. Support office readiness for inspections and internal reviews. Coordinate and set up all-staff meetings and training sessions at the direction of the DCS.

Prepare and print agendas, handouts, training materials, and sign-in sheets; maintain and route attendance records. Start of day: update branch sheets, verify on-call coverage, and review the Care. Bestie queue. Throughout the day: handle mail, shipments, inventory, renewables, meetings, and queue follow-up. End of day: confirm non-clinical items are addressed, clinical items are escalated and followed through, and unresolved concerns are reported to the DCS.

Requirements

High school diploma or equivalent required; healthcare office administration or home health experience preferred. Strong organizational skills, attention to detail, customer service, and independent follow-through. Proficiency in Microsoft Outlook, Excel, Word, and Teams; ability to learn Well. Sky, Care. Bestie, and other applicable systems.

Ability to maintain HIPAA-compliant confidentiality and communicate professionally with clinical staff and corporate teams. Reliable transportation and ability to travel among assigned regional offices as needed.

Benefits

Over two decades as Florida’s largest independent home health agency. Competitive Benefits & Perks : Including an employee referral program where you can earn rewards. Recognized Excellence : Ranked as a USA Today Top Workplace. Supportive & Fun Culture : Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics. Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day.

Apply now!