Revenue Cycle Aide

Job Details: Job Location: Modoc Medical Center-Last Frontier Health District

• ALTURAS, CA, Position Type: Full Time, Education Level: High School/Equivalent, Salary Range: $21.07 - $30.77Hourly, Job Shift: Day, Job Category: Accounting, POSITION SUMMARY: Under the direction of the Revenue Cycle Director, the Revenue Cycle Aide is responsible for providing support to the revenue cycle and accounting processes at MMC and for acting as a liaison to various outsourced vendors. This position description is intended to identify some of the duties and responsibilities of this position. MODOC MEDICAL CENTER reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MODOC MEDICAL CENTER’S sole and absolute discretion. POSITION RESPONSIBILITIES: General Competencies: Always demonstrates professional behavior, both when on duty and as a representative of the Facility outside of normal work hours. Always demonstrates a positive working relationship with patients, visitors and facility staff. Respectful to managers and supervisors. Demonstrates organizational ability and time management. Demonstrates the ability to compile and organize data using both Microsoft Office Applications, as well as electronic health records. Maintains an organized set of records, delivers records immediately upon request, for the functions that are performed within the scope of this job. Communicates appropriately, respectfully, and clearly to directors, managers, and coworkers. Accepts direction as appropriate, within the chain of command. Performs all assigned tasks accurately. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command. Demonstrates ability to effectively use office machines in the performance of job functions. Answers phone calls, assists public, and forwards appropriately if necessary in a professional and friendly manner. Demonstrates the ability to be flexible, organized and function under stressful situations. Demonstrates a high level of customer service in the performance of all job duties. Performs other duties as assigned. Specific Competencies: Have knowledge of billing, insurance, and collection procedures. Knowledge of Medicare and Medi-Cal coverages is an asset. Aid in resolving billing concerns or problems that the facility may encounter in a collaborative manner with outsourced vendors, in collaboration with the Patient Financial Services Representative, Revenue Cycle Coordinator, and Medical Records or other departments. Provide timely and accurate follow-up as necessary. Facilitate resolution of communication log issues or other communicated issues between outsourced vendors and the Facility. Gather and analyze data related to revenue cycle performance and identify opportunities to improve clean claims rate, denials rate, data entry accuracy, and other components of the revenue cycle process. Provide training to staff members involved in revenue cycle processes that are identified as opportunities for improvement to ensure sustained process improvement. Back fill Revenue Cycle Coordinator functions when assigned to do so as a member of a cohesive team. Operates within the confines of policies and procedures in resolving billing concerns and applying discounts. Contributes and abides by various accounting policies, procedures and systems and ensures compliance with hospital policies and procedures. Ability to cover Accounting coworkers tasks if deemed necessary. Cross training will be provided. Compiles regulatory reports as required and amends reports if necessary. Includes preparation work papers for audits and cost reports. Professional Requirements: Adheres to dress code; appearance is neat and professional. Completes annual education requirements if applicable. Maintains regulatory requirements. Wears identification while on duty. Attends annual evaluation and participates actively in this process. Reports to work on time and as scheduled; completes work in designated time. Attends all meetings as appropriate. Exhibits the mission, ethics and goals of Modoc Medical Center in the performance of job duties. WORKING CONDITIONS: Willingness to work beyond normal working hours and in other positions temporarily when necessary. Is involved with personnel, visitors, patients, and government agencies, etc., when necessary. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies. PHYSICAL REQUIREMENTS: Sits, stands, bends, lifts, walks and moves intermittently during working hours. Able to lift up to 25 pounds without assistance.

Qualifications

POSITION QUALIFICATIONS: Minimum of 2 years accounting degree or equivalent combination of education and 2–3 years of experience in accounting including budgets, A/R, A/P, GL reconciliations, payroll, bank deposits in healthcare business office setting preferred. Experience in healthcare-related revenue cycle and billing practices/processes preferred.

Proficiency in Microsoft Office Excel, Word applications, and 10-key. Ability to work with others, at all levels within the organization, and collaborate effectively in a team environment. Above-average interpersonal, problem-solving, and written and oral communication skills. Must be able to maintain confidential sensitive data.

Demonstrate highly developed organizational skills.