Key Account Manager

Client Relationship Management Serve as the primary point of contact for key clients, ensuring long-term satisfaction and retention. Build and maintain strong, trust-based relationships with client stakeholders, including technical and business teams. Understand clients' business goals, technical requirements, and challenges to recommend appropriate solutions.

Account Growth & Strategy Identify opportunities for upselling, cross selling, and new solution adoption within existing accounts. Develop and execute strategic account plans to meet revenue and growth targets. Conduct periodic business reviews with clients to ensure continuous value delivery. Project Coordination & Delivery Oversight Collaborate closely with internal engineering, product, and delivery teams to ensure successful project execution.

Translate client needs into actionable technical requirements for development teams. Monitor project progress, address issues proactively, and ensure timely delivery of milestones. Technical Understanding Leverage software development knowledge to engage in technical discussions with clients and internal teams. Provide insights on feasibility, timelines, technology stacks, and solution architectures when required.

Act as a bridge between technical and non‑technical stakeholders. Issue Resolution & Support Handle escalations efficiently and ensure quick resolution of client concerns. Provide ongoing post‑delivery support and ensure continuous alignment with client expectations.

Requirements

Technical Skills Bachelor’s/Master’s degree in Computer Science, IT, Engineering, or related field. Minimum 5 years of experience in software development or technical account management roles. Solid understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile apps), and agile methodologies. Ability to translate complex technical concepts into understandable business language.

Soft Skills Excellent communication and presentation abilities. Strong negotiation, client management, and interpersonal skills. Proven ability to manage multiple accounts and priorities simultaneously. Analytical mindset with strong problem-solving skills.

Preferred Qualifications

Prior experience in IT services, SaaS, or product-based environments. Experience dealing with enterprise-level clients. Understanding of project management tools and CRM platforms.

Benefits

Opportunity to work closely with top-tier clients and cutting-edge technology teams. Collaborative, innovative, and growth-driven environment. Competitive compensation and performance-based incentives.