Senior Manager /AGM– Human Resources -- Hospital

Job Title: Senior Manager /AGM– Human Resources Reports To: Chief Operating Officer / Director – HR / CEO Team Reporting: HR Executives, Payroll, Recruitment, HR Ops, Training, IR ⸻ Role Purpose To lead and manage the end-to-end Human Resource function for a 250-bed NABH-accredited hospital, ensuring statutory compliance, clinical workforce effectiveness, employee engagement, and a high-performance culture aligned with patient care excellence and healthcare quality standards.

⸻ Key Responsibilities

1. HR Strategy & Workforce Planning

• Develop and implement HR strategies aligned with hospital growth, patient care goals, and NABH standards.
• Plan manpower budgeting, workforce optimization, and productivity benchmarks for clinical & non-clinical functions.
• Partner with department heads for staffing forecasts and succession planning.

1. Talent Acquisition & Onboarding

• Lead recruitment for doctors, nurses, paramedics, technicians, and support staff.
• Ensure timely hiring for critical care and specialty functions.
• Standardize structured onboarding, credential verification, and licensing checks.
• Maintain hospital manpower strength as per statutory and NABH norms.

1. Performance Management

• Design and drive performance appraisal systems (KPIs/KRAs) for clinical and administrative staff.
• Implement goal setting, periodic reviews, and development plans.
• Support leadership in performance improvement and corrective actions.

1. Employee Relations & Engagement

• Maintain harmonious employee relations across shifts and departments.
• Address grievances, disciplinary matters, and conflict resolution.
• Drive engagement initiatives, retention strategies, and culture-building programs.
• Conduct regular employee surveys and feedback mechanisms.

1. Compliance & Statutory Management

• Ensure compliance with all labor laws and healthcare regulations including:
• Shops & Establishment Act
• CLRA
• PF, ESI, Gratuity, Bonus
• POSH
• Biomedical & hospital-specific norms
• Maintain HR documentation required for NABH audits and quality assessments.
• Manage internal and external audits.

1. Payroll & Compensation

• Oversee payroll, attendance, leave management, and benefits administration.
• Structure compensation bench marking for medical and non-medical staff.
• Monitor overtime, shift allowances, and contractual staffing costs.

1. HR Operations & Systems

• Implement and manage HRIS/HRMS.
• Maintain accurate employee records, policies, and SOPs.
• Ensure seamless HR processes across lifecycle (hire to exit).

1. Policy & Governance

• Formulate and update HR policies aligned with hospital standards.
• Implement code of conduct, disciplinary frameworks, and ethical practices.
• Lead POSH committee and workplace safety initiatives.

1. Leadership & Stakeholder Management

• Act as strategic HR partner to management and clinical leadership.
• Lead and mentor HR team members.
• Coordinate with consultants, vendors, and staffing agencies. ⸻ Key Deliverables / KPIs
• Manpower fulfillment within TAT
• Attrition and retention metrics
• Audit & NABH compliance score
• Employee engagement index
• Training coverage %
• Payroll accuracy & timeliness
• Reduction in grievance cases ⸻ Qualification & Experience
• MBA / PGDM in HR or equivalent
• Min 8-10 years HR experience, with 5+ years in hospital/healthcare setup
• Experience managing 400+ workforce preferred
• Knowledge of healthcare accreditation (NABH/JCI) mandatory ⸻ Key Competencies
• Healthcare HR expertise
• Labor law & compliance knowledge
• Strong stakeholder management
• Conflict resolution & negotiation
• Process orientation
• Leadership & team management
• Data-driven decision making ⸻ Work Environment
• 24x7 hospital operations; requires availability for escalations and audits
• High interaction with clinical, nursing, and support teams