Sr Desktop Support Analyst

Sr Desktop Support Analyst Location- Patalganga (Panvel) Responsibilities Handling IT-related activities in Unit-I and Unit-II Responsible for GxP-related IT activities. Adherence to effective IT SOPs and ensuring related activities are carried out accordingly. Maintenance and support for Chromeleon and non-Chromeleon applications and servers.

Provide technical support to vendors during any new installation or troubleshooting. Implementation of desktop policies in GxP systems. Maintain and review IT assets. Preparation, review, and execution of qualification and validation documents. End-user support related to IT infrastructure and system hardware. Printing support.

Support related to network LAN, Wi-Fi, switches, etc. Assisting with IT issues in QC and R&D labs. Coordinate with the corporate IT team for remote software and web applications. Coordinate with team members and troubleshoot IT-related problems. Anti-virus and patch management compliance. Monitoring and closure of IT tickets as per the SLA.

Any other responsibility or assignment allocated by the Department Head. Environment, Health and Safety (EHS) Responsibilities Follow all EHS guidelines and work instructions while carrying out assigned activities. 100% compliance with Personal Protective Equipment (PPE) usage. Adherence to Life-Saving Rules (LSR). Work according to competence and assigned tasks.

Participate in training programs. Awareness of emergency preparedness plans and responding to emergencies. Report EHS incidents to the concerned officer, manager, or EHS representative.