Student Employment: Technology Support Assistant - Mt. Carmel and North Haven - Fall 2026

Job Title: Technology Support Assistant Department: Information Services Student Employment Type: Federal Work Study Responsibilities: Deliver technical service and support to customers in person and over the phone Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Follow standard processes and procedures Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)

Accurately process and record all transactions using issue tracking software Ensure public printers have adequate supply levels and report issues where appropriate Performing diagnosis of issues, followed by guided solutions Verifying proper hardware and software set up Respond to Classroom Support Requests Support Audio/Visual Requests on campus Report to assigned post outside of Tech Center if necessary Qualifications: Be energetic and have a positive, professional attitude and appearance Be reliable, punctual, and dependable Be customer service oriented Be able to communicate technical solutions clearly Possess proper phone etiquette Be able to listen effectively Be willing to learn new and emerging technologies Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems) Have some knowledge of popular mobile platforms (iOS, Android, and Windows) Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)

Be able to follow detailed instructions Patience Hours of Position: 5 to 15 hours per week Required Documents for Application: Application Resume Instructions to Applicants: Click Apply at the top of the page. Complete the required application.