Recovery Specialist

Full-time, Eve/Night 7pm-7am Includes every-other-weekend & rotating holidays 80 hrs/2 weeks Join Well. Span's Warm Hand-Off Program and Help Transform Lives Well. Span is proud to partner with YADAC to expand the Warm Hand-Off (WHO) Program, an innovative initiative designed to connect individuals experiencing substance use challenges with the support and treatment they need.

The WHO Program provides immediate outreach, engagement, and care coordination for individuals following an overdose, substance use-related emergency department visit, or other critical intervention point in York and Adams Counties. By meeting individuals where they are and offering compassionate support, our teams help bridge the gap between crisis and recovery.

We are seeking passionate professionals who are committed to making a difference in the lives of individuals and families affected by substance use disorders. Team members will have the opportunity to work alongside hospitals, community partners, and recovery resources to ensure people receive the right care at the right time.

If you are driven by purpose, value collaboration, and want to be part of a program that is changing lives across our communities, we would love to hear from you. General Summary Contributes in a peer support capacity to facilitate recovery and enhance wellness by sharing personal experience, practical knowledge, and lived expertise with clients and interdisciplinary teams.

Serves as a role model for recovery for both staff and peers and partners with individuals in developing recovery tools, achieving recovery goals, and building support networks. Provides timely engagement and recovery support to individuals following substance use-related crises, which may include participation in the Warm Hand-Off Program to promote treatment linkage, continuity of care, and successful recovery outcomes.

Duties and Responsibilities

Provides peer-based recovery support services through advocacy, mentoring, education, resource navigation, and recovery coaching to individuals impacted by substance use disorders in both the home and community. May be asked to respond to emergency department and inpatient referrals through the Warm Hand-Off Program (WHO Program), providing on-site recovery support and bedside engagement within established response time standards and in accordance with contractual obligations at local hospitals.

Integrates into hospital and community care teams by utilizing electronic health records, hospital communication systems, and interdisciplinary collaboration to support continuity of care. Engages family members and natural supports, when authorized, by providing education, emotional support, overdose prevention information, and resource navigation to support recovery outcomes.

Provides marketing and trainings within the community as needed. Completes necessary documentation for each peer encounter within 48 hours of encounter. Completes all necessary paperwork during the intake, and updates paperwork as needed. Completes all required documentation, reporting, and data collection activities in accordance with agency, funding, and regulatory requirements, while participating in staff meetings, peer reviews, on-call responsibilities, and quality improvement initiatives.

Connects individuals to community-based resources, including recovery support organizations, mutual aid groups, recovery housing, social services, employment resources, and medication-assisted treatment services. Conducts trauma-informed, person-centered engagement to assess recovery needs, support treatment readiness, promote patient self-determination, and establish individualized recovery plan and goals.

Initial IRP (Initial Recovery Plan) must be completed within 30 days of first face to face visit. A six month review from the date of the most current IRP will be required for continuation of services. Plans will be reviewed every 6 months or earlier as needed. Serves as a liaison with community agencies, healthcare providers, funding sources, and referral partners; conducts outreach, education, and training on recovery support services and Warm Hand-Off processes; and maintains current knowledge of local resources while fostering collaborative relationships across assigned service areas.

Coordinates referrals and treatment linkage services, including facilitating Level of Care Assessments (LOCAs), scheduling appointments, conducting warm transfers, and connecting individuals to appropriate treatment and recovery resources. Provides Buprenorphine Care Coordination in MAT provider offices to enhance communication between individuals and their MAT providers.

Common Expectations: Meets with supervisor/Team Lead for individual supervision on a weekly basis and other team meetings as scheduled Encourages and provides support for peers to advocate for themselves. Reinforces hope and the potential for recovery to peers and others. Models coping techniques and self-help strategies.

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Travel Requirements: Estimated Amount: 40%

• Frequent local travel is required to provide recovery support services in hospital, community, and home-based settings, including response to WHOS referrals, outreach activities, and coordination with community partners.

Qualifications

High School Diploma or GED Required Associates Degree As a Medical Assistant or related health field. Preferred Work Experience: 2 years Experience as a self-identified recovering consumer. Required and 2 years Experience with a history of coping with own substance use disorder issues and maintenance of own recovery. Required and 1 year Experience as a paid or volunteer within a three year period.

Required and 1 year Experience as a Medical Assistance or related health field experience. Required Less than 1 year Experience in navigating the recovery system (i.e. crisis services, vocational rehabilitation, recreational activities, and human services, etc.) Preferred Licenses: Certified Recovery Specialist within 90 days Required Driver's License Statement: Must possess a valid driver's license in the current state of residence.

Driving record must meet requirements established by Well. Span Risk Management. Knowledge, Skills, and Abilities: Excellent human relations and oral/written communication skills. Basic computer skills including email, Word, and internet. Knowledge of and ability in the care and support of individuals in a specific age group.

Benefits

Comprehensive health benefits Retirement savings plan Paid time off (PTO) Education assistance Financial education and support, including Daily. Pay Expanded Paid Parental Leave For additional details: Benefits & Incentives | Well. Span Careers (joinwellspan.org)