Systems Support Engineer

What this Job Entails: The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their specialty Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Endpoint & Device Management :- MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team Identity & Access Management :

• Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous Network & Connectivity : Troubleshoot VPN connectivity via Global. Protect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context Collaboration & Productivity Tools :- Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware Security & Compliance :- Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement Support security-related incidents; follow and help maintain IT security standards and audit requirements Escalation Handling & Collaboration :- Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Experience with computing networks, platforms, and software architectures Knowledge and understanding of the definition and traceability of system requirements Experience in the implementation of system requirements verification methods Experience in the planning of system test activities Strong presentation and organizational skills Effective written and oral communication skills Mental ability to perform engineering problem solving and analytical tasks Able to work under project deadlines and associated cost and schedule constraints Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers