Director, Business Intelligence

The Greater Philadelphia Chamber (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.

About This Role The Chamber is in an active period of growth and organizational investment. The Director of Business Intelligence is a new role within the newly formed Member Experience & Growth (ME&G) unit, which works to accelerate growth for small, mid-market, and diverse-owned businesses across Greater Philadelphia.

This person will build the unit’s data function from the ground up, ensuring programming and partnerships are grounded in a clear understanding of who our members are, what they need, whether our offerings are working, and where to invest next. The role also supports organization-wide performance measurement and data infrastructure across the Chamber and the Greater Philadelphia Growth Partnership.

Essential Duties

& Responsibilities MEMBER EXPERIENCE & GROWTH — DATA PARTNERSHIP (PRIMARY RESPONSIBILITY) Build and maintain member data infrastructure that profiles members by size, sector, stage, geography, and diversity status, so programming decisions are grounded in evidence. Design dashboards tracking program participation, engagement, and outcomes, including peer cohorts, mentorship, and partnership activations.

Provide pre- and post-program analysis that identifies what to scale, refine, or discontinue. Develop audience segmentation models that support program targeting, cohort and mentor matching, and partnership activations. Measure partnership outcomes against agreed KPIs and report on ME&G’s ecosystem impact, including businesses served, capital connected, procurement introductions, and cohort and mentor outcomes.

ORGANIZATIONAL PERFORMANCE MEASUREMENT & DATA INFRASTRUCTURE Contribute to the unified Chamber and Growth Partnership KPI dashboard, quarterly performance reviews, and the annual Impact Report. Establish data governance standards (definitions, access controls, quality controls) to create a single source of truth across CRM, EMS, and analytics platforms, in partnership with IT and Marketing.

Partner with the Research Hub and Economist on data infrastructure such as GIS tooling, pipelines, and dashboard publishing, while Research retains ownership of analysis and published economic content. Partner with the marketing team to establish consistent KPIs, measurement frameworks, and reporting cadences across the Chamber and Growth Partnership brands.

Support competitive intelligence and benchmarking, evaluate and recommend tools for scaling data needs, and document all methodologies, dashboard logic, and pipelines. Job Specifications & Requirements Required 5+ years of experience in business intelligence, data analytics, or a related field, with demonstrated experience building dashboards and reporting systems at an organizational level.

Proficiency with BI and visualization platforms such as Tableau, Power BI, or Looker, and strong SQL skills. Experience building and maintaining CRM integrations and establishing data governance and data quality standards. Demonstrated ability to translate complex data into clear, actionable insights for non-technical audiences.

Strong project management skills with the ability to manage multiple workstreams and stakeholders simultaneously. Bachelor’s degree in a field such as Data Science, Information Systems, Statistics, Computer Science, or a related discipline; equivalent professional experience considered. A background in economics or public policy is not required.

Preferred Experience in membership-based organizations, chambers of commerce, economic development, or nonprofit settings. Familiarity with GIS tools and spatial data analysis. Experience designing and reporting against organizational OKRs or KPI frameworks at a leadership level. Working at the Chamber Working at the Chamber offers the resources and stability of a mid-sized business with the purpose-driven mission of a nonprofit.

Our team of about 65 is large enough to offer strong support, yet small enough to give you room to lead, grow, and make your mark—with access to a wide regional network, professional development, competitive compensation, and an outstanding benefits package. Work Conditions The Chamber operates in a hybrid environment, with employees working in person at least two days per week; exceptions may be made based on departmental needs.

This role requires attending Chamber-hosted or partner events outside regular business hours and outside Center City Philadelphia.

Compensation

The hiring range for this position is $80,000–$100,000 annually, commensurate with experience, plus the opportunity to earn an additional performance-based bonus. Application Instructions Qualified candidates should submit a cover letter and resume. Applications that fail to fulfill this requirement will not be considered.

The Greater Philadelphia Chamber is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.