Psychiatric Scheduler

Job Details: Job Location: Northbrook Office

• Northbrook, IL, Position Type: Full Time, Education Level: High School, Salary Range: $21.98 - $27.47Hourly, Job Summary The Psychiatric Scheduler is a nonexempt position responsible for proactively anticipating scheduling needs for the psychiatric services department. Tasks are assigned as needed, that include scheduling interpreters, scheduling client’s follow-up appointments and working closely with the psychiatric services team. Schedule: Monday
• Friday 8:30 AM - 4:30 PM onsite in Northbrook, IL Compensation: $21.98 - $27.47 per hour Essential Responsibilities and Metrics Answer and field the psychiatric services scheduling line, directing calls or taking messages for providers or staff, and scheduling appointments for psychiatric service clients daily. Schedule appointments in accordance with psychiatric provider recommendations, department protocols, and client preferences, when appropriate, within 24–48 hours. Confirm upcoming appointments with clients at least 48 hours in advance and consistently document all confirmation attempts and outcomes. Proactively monitor and maintain psychiatric provider calendars throughout the business day, ensuring schedules accurately reflect provider availability and patient appointments. Collaborate with the Intake team to schedule new patient appointments and coordinate available provider openings. Process cancellations, additions, reschedules, and other appointment changes in the EMR in real time. Communicate with appropriate parties within the department regarding patient concerns or issues related to scheduling. Use superior customer service techniques to address clients’ scheduling concerns within 24–48 hours. Respond appropriately and in a timely manner to requests from the Psychiatric Services Manager, which may include special projects and other duties as assigned.

Qualifications

High School diploma required. Demonstrated fluency in English and Spanish (including speaking, reading, and writing at a professional level) is required. Strong verbal and written communication skills. Computer literacy to maintain and manage scheduling appointments. High organizational skills to navigate scheduling multiple clients.

Preferred Bachelor’s degree in related field. Experience in mental health. Experience in outpatient or community healthcare settings. Experience with Smart Care EHR.