Information Technology Technician (Tier 1)

Region 14 Vacancy POSITION: Information Technology Technician (Tier

1. LOCATION: District Wide and Town of Bethlehem START DATE: November 9, 2026 DEADLINE: October 23, 2026 GENERAL DUTIES: Serve as the first-line responder for incidents and service requests related to core technology infrastructure. MAJOR DUTIES AND RESPONSIBILITIES: Customer Support: Respond to user inquiries via phone, email, and ticketing portals Troubleshooting: Resolve basic Windows 10-11/macOS issues, Microsoft 365 problems, Google Environment, and network connectivity Administrative Tasks: Handle password resets, MFA setup, and basic account verification Ticket Management: Create, update, and document detailed troubleshooting steps in ticketing systems Escalation: Identify complex issues and escalate them to Tier 2 support Website Administration: Maintain, update, and manage the technical and content aspects of the website, ensuring functionality, security, and optimal user experience VOIP: Serve as System Administrator for Voice Over Internet Phone system Project Management: From time-to-time serve as project manager/vendor interface as may be required for technology infrastructure upgrades QUALIFICATIONS AND SKILLS: Education: Associate's degree in IT or 1�3 years of equivalent experience Technical Knowledge: Proficiency with computer hardware, mobile devices, and common business applications Soft Skills: Strong customer service, interpersonal communication, and attention to detail CERTIFICATIONS: CompTIA A+ or Network+ SALARY: Annual Salary $60,000 (Commensurate With Experience) BENEFITS: Comprehensive Medical and Dental Insurance, Health Savings Account, Flexible Spending Accounts, Employee Assistance Program, Life Insurance, Long and Short-Term Disability Plans, 403(b) and 457 Savings Plans PLEASE APPLY ONLINE AND PROVIDE: Letter of intent Resume Letters of Reference (3) Transcripts Tacy Nettleton, Human Resources Coordinator The Regional School District 14 Board of Education does not discriminate on the basis of race, color, religion, marital status, national/ethnic origin, age, sex, gender identity or expression, sexual orientation, or disability in its programs, activities, and employment practices as set forth in compliance with the Office of Civil Rights, Title VI, Title IX, and Section 504. Any person having inquiries concerning Regional School District 14 Public Schools' compliance with Section 504, Title VI or Title IX should contact: Dina Ericson, Director of Student Services, Regional School District 14, 5 Minortown Road, PO Box 469, Woodbury, CT 06798 (203) 263-0416