Level 2 IT Help Desk Support Specialist

Are you the person friends and coworkers call when technology isn't cooperating? The one who enjoys troubleshooting issues, figuring out how things work, and helping others get back on track? Who can stay patient under pressure, communicate technical information in a way others understand, and take pride in providing exceptional customer service?

We're seeking an IT Help Desk Support Specialist to support Catholic Charities Fort Worth staff by providing technical assistance, maintaining technology resources, and helping employees stay connected and productive. You'll have the opportunity to work with a variety of hardware, software, and Microsoft 365 technologies while partnering with employees across the organization to deliver reliable, responsive support.