Autonomous Vehicle Remote Support Specialist(Overnight Shift)

About The Role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.

As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders. This is a 100% in-person role and we do not offer remote positions or hybrid work.

We are primarily looking to staff our overnight team which is 10pm-7am.

What You Will Do

Provide real-time intervention using camera and sensor feeds to support AV operations Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior) Exercise judgment in situations without clearly defined procedures Handle escalations and high-complexity incidents as part of core responsibilities Document incidents and provide detailed reports for downstream teams Communicate with cross-functional stakeholders to resolve issues Identify recurring issues and contribute to root cause analysis Basic Qualifications Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts Ability to pass required certification training Understanding of U.

S. traffic laws At least 1 year of experience in operations, technical support, product testing, or similar roles Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.

Preferred Qualifications

Strong judgment and decision-making skills Ability to maintain strong decision-making and focus during critical real-time operational incide For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp.

All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.