Principal Product Manager, Agents

WHAT YOU’LL DO OWN THE PRODUCT

• Set direction and make the calls on what ships, in what order, and what gets cut
• Take ambiguous problems and resolve product, system behavior, and interaction model together, not sequentially
• Build the prototypes and working examples that make an abstract idea arguable
• Work directly and often with Rev. Ops and marketing ops leaders, in their environments, so as to bring the reality of their challenges into solutions
• Drive design partner interactions to iterate the product DEFINE WHAT GOOD LOOKS LIKE
• Define the correct behavior for the agents on this product
• Build the golden sets and help write meaningful evals yourself
• Read the traces. Build intuition for how the agent behaves on live work, not on your test cases
• When it goes wrong, characterize the failure: prompt problem, tool problem, context problem, or product problem DESIGN FOR TRUST
• Design the permissions and approvals that define what the agent does on its own and what it must ask about
• Design the recovery paths: a failed tool call, wrong data, an uncertain agent
• Design the audit trail, so a Rev. Ops leader can prove next quarter what the agent did and why
• Navigate operating alongside Salesforce and other data systems, where the records live and the actions land QUALIFICATIONS REQUIRED QUALIFICATIONS
• 7-8+ years in product management, owning products end to end
• At least one agentic product you took to launch. Not a prototype, not an internal pilot, not a feature with an LLM call in it. Something that ran in production and taught you things you’d do differently
• You wrote evals yourself. You’ve built the suites, set the pass criteria, and debugged failures by reading traces. You know how far apart eval theory and eval practice are
• Depth to reason about tool calls, context, retrieval, latency, and cost as product decisions, and to hold your own with senior engineers
• Real UX judgment. Opinions about interfaces you can show the work behind and defend past the first objection
• Comfort without scaffolding. There’s no eval harness, research cadence, or instrumentation waiting for you. You build what you need and move
• Genuine curiosity about B2B go-to-market operations. Not a Rev. Ops expert on day one, but energized to learn the domain deeply PREFERRED QUALIFICATIONS
• Taking a 0→1 product from concept to revenue in B2B SaaS
• The Salesforce ecosystem, or any system of record where governance and permissions are non-negotiable WHAT THIS ROLE IS NOT
• Not a platform role. You’re not building services or shared capabilities for other product teams
• Not a people management role, but a senior independent contributor role.
• Not forward-deployed, solutions, or program management for someone else’s roadmap
• We’re not asking you to train models. You don’t need to be a data scientist or an ML engineer