Senior Manager, Customer Success

Come join the MVT family!!! MVT is now hiring a Senior Manager of Customer Success for our team in El Paso, TX! The Senior Manager is responsible for leading and managing the team of Account Managers, Order Entry Specialists, and. Manager I's/II's to ensure theefficient operation of the Account Management Department. The Senior Manager utilizescustomer service and operations experience to provide leadership, support, training, and performance monitoring to the designated team with increased focus onmeeting and exceeding departmental goals.

Responsibilities

Build a team of highly engaged knowledgeable, diverse, and passionate colleagues. Supports and coaches team members to motivate them and elevate their capabilities to manage customer experience. Integrates and reconciles personal goals of team members with organizational goals. Conducts periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth.

Develops and implements strategies to improve departmental efficiency, productivity, and quality of service. Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement. Collaborates with cross-functional teams to ensure seamless delivery of services to Evaluates and improves departmental processes and procedures to maximize efficiency and customer satisfaction.

Resolves, escalates, and communicates issues through the proper management channels. Identifies present and future staff Monitors departmental staff's performance and determines if there is a need for additional training and/or development plans. Leads customer scorecard reviews and on-boarding calls. Ensures accounts are profitable and all applicable accessorials are being billed.

Qualifications

High School Diploma or equivalent Six years related experience and/or training; or equivalent combination of education and experience preferred. Proficient in Microsoft Office Suite or related Proficient in AS400 and PC (Preferred). Demonstrated ability in developing and implementing Customer Service processes Ability to identify process tools and implement Standard Operating Procedures related to Customer Serviceoperations.

Required to work intermittent weekends based on business needs Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.

S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders. "Where family, careers, and success come together!" Employment Type:Full-Time Salary:DOE (Depending on Experience) Shift:8:00 AM - 5:00 PM Salaried

• As needed Department:Customer Service Benefits:401(k), Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off, Tuition Reimbursement, Vision insurance Location:El Paso, TX 79907