People Operations Coordinator

Working for Pacific Service Credit Union We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team. What’s in it for you? Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service. Recognition program where employees can be nominated by management, their peers or by members. Employee referral bonus. Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave. Our Hiring Process We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings. Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible. In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process! About this Role At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.

The People Operations Coordinator is responsible for administrative and logistical support for employee training, learning programs, and other People Operations initiatives. This position coordinates training activities, maintains the Learning Management System (LMS), prepares program materials, tracks employee participation and completion, and facilitates assigned training sessions.

The Coordinator also serves as a backup for the reception/front desk, helping create a welcoming and professional experience for employees, visitors, and business partners. The People Operations Coordinator consistently embodies the credit union’s and department’s core values and mission while proactively stepping in to meet organizational needs.

This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day-to-day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

Essential Job Functions Training Coordination and Logistics Coordinate logistics for in-person, virtual, and hybrid training programs, including scheduling, room reservations, invitations, technology, supplies, refreshments, and vendor arrangements. Maintain the organization’s training calendar and communicate program details, reminders, and changes to participants and leaders.

Prepare training rooms and confirm that equipment, technology, and materials are ready before each session. Support facilitators and participants before, during, and after training programs. Assist with training evaluations and compile participant feedback to support continuous improvement. Learning Management System Administration Manage day-to-day LMS administration, including course assignments, enrollments, user records, learning paths, completion records, and reporting.

Upload and maintain accurate course content, descriptions, materials, due dates, and attendance information. Troubleshoot basic LMS access and functionality issues and coordinate with internal or external technical support as needed. Maintain accurate electronic training records in accordance with organizational and regulatory requirements.

Training Materials and Participant Tracking Create, format, reproduce, organize, and distribute training materials, including presentations, participant guides, handouts, job aids, and evaluation forms. Maintain inventories of training materials and supplies. Track registration, attendance, participation, completion, evaluations, and certifications.

Prepare regular and ad hoc reports on training participation, completion rates, compliance, and other learning metrics. Protect the confidentiality and accuracy of employee training records. Training Delivery Support Learning & Development team members in conducting training and other activities. Provide clear instructions and create an engaging, inclusive learning environment.

Partner with subject-matter experts to coordinate or support department-specific training. Assist with updating training content to ensure information remains accurate and relevant. Reception and Front Desk Backup Provide reception/front desk coverage during breaks, absences, meetings, and other designated times. Greet employees, visitors, vendors, and applicants in a professional and welcoming manner.

Assist with visitor check-in, mail and package handling, and other basic reception responsibilities. Follow established safety, security, and confidentiality procedures. General People Operations Support Provide administrative support for People Operations programs, meetings, events, and special projects. Serves as backup to take highlight minutes and document tasks during weekly team meetings if HR Assistant is unavailable.

Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization. Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results.

Act with integrity, follow through on commitments, and uphold professional standards. Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment. Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.

Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures. Supporting Functions Provide back-up and support to management, as directed. Performs special projects and other responsibilities, as directed. Competencies The following competencies are essential for success in this role: Job knowledge: Demonstrates solid job expertise; learns and applies new skills effectively; works with minimal supervision; understands how work impacts others; uses resources efficiently.

Effective communication: Communicates clearly and concisely; tailors messages to audience needs; engages listeners; keeps stakeholders informed. Problem solving: Identifies issues early; gathers and analyzes information effectively; develops alternatives; resolves problems promptly; contributes productively to group solutions.

Quality of work: Delivers accurate, thorough work; proactively reviews processes; prevents recurring issues; ensures deliverables meet all standards, expectations, and deadlines. Member focus: Shows courtesy and professionalism; manages difficult situations constructively; meets commitments; responds promptly; seeks feedback to improve service.

Collaboration: Builds strong working relationships; demonstrates tact and professionalism; supports others; works cooperatively; helps resolve conflicts productively. Execution: Translates strategy into action; pursues goals with focus and urgency; commits the necessary effort; implements plans efficiently and delivers results within required timeframes.

Required Minimum Qualifications Education: High school diploma or equivalent, required; associate or bachelor’s degree in human resources, business administration, organizational development, or a related field, preferred. Equivalent combinations of education and experience may be considered. Experience: One (1) to three (3) years of experience in human resources, training coordination, administrative support, office coordination, or a related role preferred.

Experience working with a learning management system, HR information system, or similar technology, preferred. Experience facilitating orientation or employee training, preferred. Strong organizational and time-management skills with careful attention to detail. Ability to coordinate multiple programs, deadlines, and priorities.

Effective presentation and interpersonal communication skills. Comfortable presenting information and facilitating training for groups of employees. Ability to learn and administer technology systems. Strong customer-service orientation and professional presence. Ability to handle confidential and sensitive information with discretion.

Ability to work both independently and collaboratively. Resourcefulness in identifying and resolving routine problems. Commitment to creating an inclusive, welcoming, and positive employee experience. Excellent oral and written communication skills, required. Must be proficient in computer programs (e.g., Microsoft Office Suite).

Physical Requirements Hearing: Ability to hear and comprehend spoken communication in person and over the phone. Vision: Ability to view computer screens and read documentation with clarity and accuracy. Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.

Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents. Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort. Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.

Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs. Other Information Hours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business needs. This position is not eligible for the credit union's telecommute policy.

Travel Requirements: Less than 10% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special projects. Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment.

Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.