CJDR - Service Advisor

Berglund Chrysler Jeep Dodge Ram Fiat is seeking a motivated and customer-focused Service Advisor to join our team in Roanoke, VA. In this role, you will serve as the vital link between our customers and our service technicians, ensuring excellent communication and high-quality service. If you have a passion for the automotive industry and a commitment to delivering outstanding customer experiences, we want to hear from you.

Responsibilities

• Greet customers promptly and professionally as they arrive for service appointments.
• Listen to customers’ concerns and accurately diagnose service needs.
• Provide detailed estimates of repair costs and time frames.
• Schedule and coordinate service appointments efficiently.
• Maintain clear communication between customers and service technicians throughout the service process.
• Process payments and handle necessary documentation with accuracy.
• Promote additional services or repairs when appropriate, ensuring customer satisfaction.
• Maintain a clean, organized, and professional service area.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Basic understanding of automotive systems and repair processes.
• Proficient with computer systems and software used for scheduling and service documentation.
• A valid driver’s license and clean driving record.

Benefits

• Competitive compensation ranging from $50,000.00 to $140,000.00 per year, paid semi-monthly.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Retirement savings plans.
• Employee discounts on vehicle purchases and service.
• Opportunities for professional development and advancement within the company.

About the Company

Berglund Chrysler Jeep Dodge Ram Fiat is part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, dedicated to providing exceptional vehicles and service to our valued customers.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.