Customer Service South Indian Language (Acefour)

Sector : Consumer Durable / Ecommerce Experience : 1-3 years Location : Borivali (West), Mumbai Reporting to : Customer Service Executive

• OMS Qualification : Any Graduation Work time : 10:00am to 7:00 pm Languages : Malayalam (Speaking and understanding) with Hindi and English language Responsibilities “Handle consumer care, build and nurture service partner network across India” Manage omni-channel customer interactions Manage inbound, outbound - calls, emails, chats Respond to customer service queries and complaints Respond to social media queries and complaints Maintain an orderly workflow according to priorities Communicate and engage with relevant third parties from the supply chain where a resolution is required Requirements Requirements Customer oriented mindset Self-driven & Passionate Growth Mindset Curious and Analytical bent of mind Excellent Communication Skills
• Malayalam (Speaking and understanding) with Hindi and English language. High level of ownership towards closure