Host- Members Club

POSITION OBJECTIVE Maintain the quality standards for the dining room through the immediate supervision of the service staff. ESSENTIAL JOB FUNCTIONS Ensure dining room is in order prior to opening. Conduct pre-meal meeting in the absence of manager. Supervise all opening and/or closing duties, i.e., side work, floor vacuumed, all tables set for present meal or next shift, cleaning assignments, and other opening and/or closing duties as assigned to host/hostess by management.

Greet and seat guests. Attend to all guest complaints and problems; report to management. Make entries into log book and fill out all necessary reports. Continually check with guests and service staff to ensure everything is to the guest’s satisfaction. Assist in the training of staff. Assist dining room staff when necessary.

Thank all guests upon departure with inquiry as to how they enjoyed their dining experience. Accept and plot reservations for members; get membership number on all reservations. Expedite all special requests within established parameters. Issue guest checks in accordance with control procedures. Program specials into pre-check system; communicate with Chef and line personnel.

Responsible for floor diagrams, reservation book and hotel information. Initiate supply requisitions with management approval. Perform other duties as assigned by management. Must operate NCR terminal and dining service equipment. Must be able to work a flexible schedule including day/night shifts, weekends and holidays EDUCATION/EXPERIENCE High school diploma or equivalent, with 6 months of food and beverage experience REQUIREMENTS Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Requires good communication skills, both verbal and written Must possess basic computer skills PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand for long hours of the day. Most be able to seize, grasp, turn, handle, or hold objects; reach with hands and arms. Must be able to understand and communicate clearly with guests, members, and coworkers in person or by phone.

The employee frequently is required to walk from one part of the restaurant to another. Must be able to reach and handle the computer, keyboard, and desktop items. Occasionally kneel, bend, crouch and climb as required. Lifting and carrying up to 25 pounds.