Sr. Associate Account Management

Agent – Mail Operations (2+ Years Experience) Role Summary: Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities

Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies Support incident response by documenting findings, maintaining audit trails, and escalating critical risks Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment Collaborate with internal teams and external vendors for issue resolution and trend tracking Required Skills & Qualifications: 2+ years of experience in email operations, Trust & Safety, or SOC environments Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure Hands-on experience with Splunk for log analysis Strong analytical, investigative, and problem-solving skills Ability to work in shifts within a 24x7 environment All your information will be kept confidential according to EEO guidelines.