Access to Care Advisor - Limerick Cancer Centre

Key Responsibilities

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering incoming phone calls, Emails and checking voicemails Receiving and sorting daily mail Simulation list for the day printed, Insurance Check for all Patients Prepare and distribute mail Task Pad Daily Check in for each Patient Patient Surveys Keep the reception area clean and tidy and free from hazards Appointment Cards (Print cards on a Friday morning for the appointments for the following week) Stationary Order Coordinate and resolve patient complaints Properly add patient details to our schedule software (ARIA) Welcome walk ins Answer questions about services Link in with Nurses daily Cover Clinics for Doctors including taking consultation fees etc.

Administrative Support Cross cover with other colleagues in the department. To deal with any patient queries in relation to prices, payment excesses and to ensure all patient fees are captured in advance of radiotherapy to effectively manage same. In patient services you will be the first point of contact for our company.

Our Patient Services duties include offering administrative support across the organization. You will welcome our patients and greet people who visit the department with courtesy and respect. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful in our Patient Services department, you should have a pleasant personality, as this is also a customer service role.

You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, Patient services duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards.

General Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with requirements as requested by your line manager/deputy or nurse management. Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.

To respect the organisational values of the Hospital. Quality Safety – Safe Culture Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence. You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.

Participate in the development of performance indicators in conjunction with your department manager and the business objectives. Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead. Health Safety UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions.

Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all incidents and near misses. All employees are required to attend an education sessions on Fire Health safety on an annual basis.