Dispatcher

Job Details: Job Location: Penguin Air, Plumbing & Electrical

• PHOENIX, AZ, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Penguin Air, Plumbing & Electrical is a proud and growing local residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our priority is taking care of our employees who are our biggest assets.

Position Summary

As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback We Offer
• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance Qualifications: Requirements Education
• High school diploma or equivalent required Experience
• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• Service. Titan or similar dispatch/CRM software experience preferred Licenses/Certifications
• Valid driver's license with clean driving record preferred Knowledge, Skills, and Abilities
• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail Physical Demands and Conditions
• Sitting for extended periods, typing, and using a headset Work Environment/Travel
• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability Ability to pass background check and drug screenin