Team Leader (Division 1) (Internal)

Requirements

Proven customer service, and ICARE values demonstration Applicant has to be in the Company not less than 6 months Readiness to work all shifts Advanced English is required Attendance record of ≥95% (last 12 months) Ability to train new onboarding teammates Capacity for crisis management and resolving the issues Project management outside of working hours No Warning Letters in the previous 6 months No criminal activities missed in the last 6 months <6 incidents in the last 6 months No white cards in the last 6 months Leadership Academy completed or ongoing Responsibilities: Teaching ICARE values to everyone on a daily basis Training new team members to the best of your ability by providing commitment and support to their learning Maintaining a professional work environment by following internal policies and having the team focused on work Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards Filling out and monitoring of the team's achieved results through norms Communicating job expectations via meetings, briefings and 1on1s Monitoring, and appraising job results Coaching and mentoring all members of the team when it comes to personal and professional growth Disciplining staff by enforcing policies and procedures and being transparent with management Continuous self-improvement and education, maintaining professional and technical knowledge by attending educational workshops and reading recommended books Maintaining the quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements to ensure efficiency and efficacy of the operation Production of reports and other communications as requested Mandatory monthly team meetings Mandatory weekly meeting attendance #LI-DNI