Account Manager

Job Description — Account Manager (Account Success Manager) Location: Dubai, UAE Type: Full-time – Part time (Hybrid) Source It supports businesses across UAE, GCC, and Egypt with Recruitment, HRO, About Source It outsourcing/BPO, and HR support solutions. We work with fast-moving clients who expect speed, quality, and strong account ownership.

Role Summary

We’re hiring an Account Manager (Account Success Manager) in Dubai to own client relationships end-to-end after onboarding and throughout delivery. You will support the commercial team to close deals , then ensure smooth day-to-day operations by coordinating internally with recruiters and operations teams, managing client expectations, and driving retention and growth.

This role is ideal for someone with recruitment + HRO experience who can operate confidently with clients, handle multiple open requirements, and keep delivery on track.

Key Responsibilities

Client Success & Operations (Day-to-Day) ∙ Own the client relationship post-signing: requirements intake, service scope alignment, delivery follow-up, and performance reviews. ∙ Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback loops, and issue resolution). ∙ Ensure service delivery quality for recruitment and HRO services (e.

g., onboarding, payroll support coordination, HR support, outsourcing coordination—based on scope). ∙ Track SLAs, weekly progress, and pipeline updates with clients and internal teams. Deal Support & Growth ∙ Support the sales team in closing: proposal support, scope clarification, commercials coordination, and client follow-ups.

∙ Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing support) and convert them into expansions. ∙ Lead renewals and account retention plans. Internal Coordination ∙ Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance). ∙ Run weekly internal account check-ins and ensure fast escalations and resolutions.

∙ Maintain accurate account data and reporting in CRM and shared trackers.

Requirements

Requirements

∙ 3–7 years experience in Account Management / Client Success within Recruitment, Staffing, or HRO . ∙ Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist → interview → offer → onboarding). ∙ Proven ability to manage multiple clients and priorities in parallel. ∙ Excellent communication, stakeholder management, and negotiation skills.

∙ Strong organization and reporting discipline (CRM, trackers, follow-ups, meeting notes, action items). ∙ Based in Dubai or able to work in Dubai.