Customer Welcoming Officer in Welcoming&Orchestration Lithuania

Every customer journey begins with a welcome. In the Welcoming and Orchestration team at Danske Bank Lithuania, you will help private customers move smoothly through onboarding while keeping every step compliant and personal. This is a role where attention to detail genuinely matters and where your ideas for making things better are heard.

What you will be doing: You will join a team of 13 professionals in Vilnius who handle the full onboarding journey for private customers. The team is creative and collaborative, regularly proposing fresh ideas to improve workflows and processes. Your work sits at the intersection of customer experience and AML compliance, and you will interact closely with colleagues across the department to keep onboarding smooth, efficient, and regulation-ready.

In this role, you will: Investigate customer profiles and identify unusual activity or potential money-laundering indicators. Follow established procedures to ensure timely, quality-focused, and compliant delivery. Comply with AML requirements at every stage of the onboarding process. Identify opportunities for process optimisation and contribute practical improvement ideas.

Plan and complete tasks according to agreed daily, weekly, and quarterly schedules.

About you

High level of accuracy and consistent attention to detail. Ability to adapt well to changing priorities and procedures. Collaborative mindset with a willingness to learn and grow. Upper-intermediate English skills, both written and verbal. Experience with or interest in KYC, AML, or customer onboarding processes. If you have some background in compliance or financial services, that is a bonus, but it is not a requirement.

What matters most is your curiosity and your commitment to getting things right. We offer: The monthly salary range is from 1480 EUR to 2220 EUR gross (based on your competencies relevant for the job). Additionally, each Danske Bank Lithuania employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl.

professional certificates); 100+ professions for internal mobility opportunities. Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms. Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank. Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE . Your job function (position) in the job contract will be Know Your Customer (KYC). If you're interested in this role and joining our team, feel free to contact Team Leader Ieva Fabijonaviciene: [email protected]. The application deadline is 17 November 2026 .