Customer Support Specialist

Job Details: Job Location: Headquarters

• Birmingham, AL, Salary Range: Undisclosed, Summary: Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Responsibilities

Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day Monitor quality of documents and enter missing information into the AuctionACCESS system Assist customers/answer questions about the system including routine and non-standard questions Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements Use phone tracking software to manage calls and log activity – note caller information and progress on issues Serve as first line contact for troubleshooting problems with hardware Work with co-workers – backup others, troubleshoot problems Qualifications: Requirements: High school diploma or equivalent Knowledge of Microsoft Office products Strong service orientation skills Excellent verbal and written communication skills and data entry Able to manage multiple tasks Pluses: Experience in a call center Automotive or auction experience Fluent in Spanish Associates degree or related experience preferred ort effective department performance