Resolutions Specialist

Job Details: Job Location: Headquarters

• Birmingham, AL, Salary Range: $21.64Hourly,
• Educate customers on buyer protection coverage/arbitration policies, limitations, and review process
• Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution
• Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case
• Serve as mediator for successful resolution of claim working between buyer and seller; Explain findings and determine outcome according to client policy
• Perform all manner of research to support decision – work effectively with state agencies and vendors; Keep claimant apprised of progress
• Demonstrate a clear understanding of company policies and practices
• Investigate/research issues ranging from vehicles to mobile phones and electronic equipment
• Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)
• Understand and apply client policies and exercise judgement Qualifications: Requirements  Associate or bachelor’s degree preferred; experience may be considered in lieu of degree.  Financial acumen, basic math skills, claim calculations.  Ability to work independently and in a team-oriented, collaborative environment.  Excellent communication skills - oral and written as well as interpersonal.  Able to be self-motivated.  Able to prioritize, multitask, and handle shifting priorities. Pluses  Exposure to claims, insurance, automotive, or other vehicle industry  Call center or customer service center experience  Previous experience with customer databases