Helpline Counselor/Care Consultant

Contact Center Care Consultants provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline. Using Solution-Focused Brief Therapy (SFBT) techniques, Care Consultants assist constituents with Alzheimer’s-related concerns by offering problem-solving strategies for challenging behaviors, support with decision-making, crisis intervention, guidance during care transitions, and referrals to local resources and services.

Care Consultants also play a critical role in educating callers about the progression of Alzheimer’s disease, empowering caregivers, and promoting emotional well-being through empathetic listening and support. All interactions are documented accurately and handled in accordance with established clinical protocols and confidentiality standards