Bilingual Helpline Counselor/Care Consultant

You can make a difference as a Bilingual Helpline Counselor/Care Consultant in our Contact Center. Contact Center Care Consultants provide guidance and support to individuals who reach out to the nationwide 24/7 Helpline. Solution Focused Brief Therapy (SFBT) is utilized during interactions with constituents who have Alzheimer’s disease related questions or situations by providing guidance, problem-solving regarding difficult behaviors, decision-making support, crisis assistance, direction during transitions and connections to local services.