Contact Center - SPX Express

Professionally handle dispute cases related to the compensation process Identify problems, causes to provide solutions and remedies before closing a claim/complaint. Get new initiatives to improve processes, daily task Take high responsibility in serving customers by Customer Service Maintain a balance between company policy and customer benefit in decision making Available to work on weekends Handle situations promptly and effectively according to processes, instructions from Line manager,s and the company.

Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time). Communicate effectively with team members and customers Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.

Other required skills Experience in logistics or e-commerce is preferred Able to work individually and as a team Good logical mind-set, task oriented Analytical with effective negotiation and problem-solving skills Good English skills can help when coordinating with internal stakeholders from across the region