Operations & Client Liaison Officer

Support day-to-day foreign exchange, financial markets, client service and operations in a financial services environment. The role covers FX operations, market updates, trade execution support, international payments, client service, compliance, reconciliations and back-office settlement.

Requirements

Monitor local and international FX markets and prepare daily rates and market updates for clients and internal teams. Do basic research on currencies, economic indicators and factors that move rates, and escalate unusual movements or trading points to the manager or trader. Support FX trade execution within approved mandates, capture trades accurately, and monitor them through to settlement.

Process international payments, liaise with banking partners on confirmations, and investigate failed or delayed settlements. Handle client and stakeholder queries, onboarding support and service levels. Apply exchange-control, FICA, AML and KYC requirements, keep compliance records, and escalate concerns. Prepare invoices and statements, follow up debtors, and complete operational and financial reconciliations.

Keep SOPs, transaction records and audit-ready documentation up to date, and support office administration where required.

Requirements

Experience in foreign exchange, banking, financial services, international payments, treasury, trade operations, or client service in a financial environment. Financial administration and reconciliations. Strong Microsoft Office and Excel. Advanced Excel is beneficial. Understanding of FICA, AML, KYC and exchange-control requirements is advantageous.

Trade capture, settlement, cash management and client onboarding are beneficial. Exposure to Bloomberg, Reuters or similar market platforms is advantageous. Relevant financial-services qualification or regulatory training is advantageous.