Job description
- Server Administration & Management Install, configure, and maintain Windows Server environments. Manage Active Directory, Group Policy, DNS, DHCP, and file/print services. Perform server hardening, patch management, and access control implementation. Manage file system permissions, quotas, and system-level configurations.
- Backup, Recovery & Disaster Planning Perform and monitor system backups and periodic restore testing. Ensure integrity and reliability of MSSQL and MySQL database backups. Support disaster recovery planning and execution.
- Server & Application Software Configuration Install and configure server and application software. Manage web hosting components such as IIS, Apache, Nginx, and LAMP/LEMP stacks. Install, configure, and maintain hosting control panels (WHM, cPanel, Plesk).
- Database Administration Administer MSSQL and MySQL databases. Perform performance tuning, schema management, and access control. Monitor database health and optimize queries where required.
- User Account & Identity Management Create, modify, and deprovision user accounts and roles. Conduct access audits and enforce security policies.
- Virtualization & Cloud Infrastructure Deploy and manage virtualization platforms (Hyper-V, VMware, KVM). Support on-premises and cloud-hosted VMs. Basic working knowledge of cloud platforms such as AWS, Azure, and GCP. Ensure cost-effective utilization of cloud resources.
- Ticket Ownership & SLA Compliance Own, respond to, and resolve L2/L3 support tickets, including escalations. Maintain accurate ticket updates and meet defined SLA timelines. Handle low-to-medium complexity incidents independently.
- Infrastructure Monitoring & Troubleshooting Monitor servers, logs, system metrics, and alerts. Identify and resolve performance bottlenecks proactively. Collaborate with cross-functional teams for high-priority incidents.
- Security & Compliance Implement firewalls, patching, access control, and security policies. Monitor system vulnerabilities and intrusion detection logs. Ensure compliance with internal and customer security standards.
- Documentation & Team Collaboration Document SOPs, troubleshooting steps, and infrastructure changes. Participate in knowledge-sharing and incident post-mortems. Work collaboratively with support, SRE, and DevOps teams.
Requirements
Proven experience in administering Windows Server environments . Strong knowledge of Active Directory, DNS, DHCP, and Hyper-V. Hands-on experience with MSSQL and MySQL database administration. Strong troubleshooting skills for L2/L3 level server issues. Experience in web hosting environments preferred. Familiarity with virtualization technologies (Hyper-V, VMware, KVM).
Basic exposure to cloud platforms (AWS/Azure/GCP). Ability to multitask in a fast-paced production environment. Strong written and verbal communication skills. Demonstrated ownership, accountability, and follow-through. Ability to work independently and in a team.
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