Licensing Representative

Licensing Representative Employment Type: 1 x ongoing role multiple temporary opportunities up to 30 June 2027. Hybrid work arrangements, Parramatta 4PSQ or other office location by negotiation. Office attendance required 2–3 days per week. This role sits within the NSW Fair Trading Division in the Consumer Affairs Licensing team.

An exciting opportunity has arisen within NSW Fair Trading for a Licensing Representative. We’re seeking a proactive and detail-oriented individual to provide operational support to regulatory teams. The Licensing team operates in a high-volume regulatory environment delivering end-to-end management and assessment of all Fair Trading Licensing applications.

You will undertake assessments and make determinations on licence applications, renewals and authorisations whilst delivering exceptional customer service. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW.

Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.

About the Role

What You’ll Do Assess and determine licences, authorisations, certificates and renewal applications, ensuring fair, consistent and compliant decision making in line with legislation, policies and procedures Prepare clear documentation and escalate complex or nonstandard applications to higher approval levels in line with policy requirement Maintain up to date knowledge of procedures, standards and legislation to ensure consistent, accurate decisions and customer responses Apply delegated authority to deliver operational tasks that support efficient and effective team operations Ensure accurate recordkeeping in databases and effective use of service delivery systems to support operational outcomes Support customer compliance by providing accurate information on rights, responsibilities and available services Identify and review complex matters, referring or escalating them to appropriate business areas in line with established processes If you think you would be a great fit for this role, we would love to hear from you.

To apply: Please submit a CV (5 pages maximum) and cover letter (2 pages maximum) outlining your experience and what interests you about the role.