Retail Branch Manager - Hot Springs Malvern Ave

ABOUT CITIZENS BANK

Founded in 1953 in Batesville, Arkansas, Citizens Bank was built on a simple but powerful mission: People First - a commitment that continues to guide how we serve our customers, our employees, and our communities. We are proud of our heritage as a progressive, community‑focused financial institution that blends advanced technology with personalized service to meet the diverse needs of the people we serve.

ABOUT THE JOB

As Branch Manager, you'll lead the daily operations, performance, and growth of the branch while delivering exceptional service to customers and supporting a high-performing team. You'll oversee branch operations, consumer lending, compliance, and customer relationships while coaching employees and fostering a culture that reflects Citizens Bank's People First values. This role also serves as a key representative of the Bank within the community, building relationships with local businesses, identifying growth opportunities, and helping strengthen Citizens Bank's presence throughout Hot Springs and the surrounding area.

WHAT YOU WILL BRING TO THE TEAM

You have at least two years of banking, management, or leadership experience, along with strong communication and relationship-building skills. You understand banking operations, compliance, and risk management, can successfully lead and develop a team, and are motivated by serving customers and growing community relationships. Experience in business development is preferred, and proficiency with computers and digital banking platforms is required. Flexibility to work branch hours, including occasional evenings and weekends, is also needed.

WHY YOU WILL LOVE WORKING FOR CITIZENS BANK...

• Access to great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.
• A mission‑driven culture centered on genuinely improving people's lives.
• A collaborative, supportive workplace where your leadership impacts both the team and the community.
• Opportunities for professional advancement as part of a respected and growing financial institution.

If this sounds like the role for you, apply today!

Citizens Bank is an Equal Opportunity Employer