Executive Support Technician

As an Executive Support Engineer at Meta, you will play a critical role in providing exceptional technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.

Responsibilities

• Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.
• Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.
• Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.
• Contribute to the creation and updating of various types of documentation related to Executive support operations.
• Work on tooling and automation projects that benefit all of Meta and its partners.
• Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.
• Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.
• Travel globally up to 25% of the year to support various Leadership events and residences.
• Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends.
• Evaluating the severity of incidents or requests involving various operating systems
• Troubleshooting enterprise-level network services

Qualifications

• Bachelor's Degree or an equivalent of 4+ years of IT support experience
• Executive Support Experience is required
• Solutions-oriented with demonstrating communication skills
• Experience working independently and prioritizing tasks effectively
• Demonstrates the necessary interpersonal skills to build relationships with executive-level employees
• Experienced in cross-functional collaboration to ensure seamless operations
• Experienced in security threat assessments, mitigations and protocols
• Experience navigating various system administrator tools Proficiency in PowerShell and scripting
• Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets
• Demonstrates understanding of Video Conferencing technologies
• Subject matter expert in crisis management while effectively collaborating with multiple teams
• Proficient administration of various SaaS applications
• Prior experience with VR/AR/MR hardware, preferably Meta's product suite
• Known track record with Vendor Services and Vendor Management
• Experience monitoring and maintaining Service Level KPIs
• Proficient in managing technical aspects of global events
• Well-versed in residential support systems
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies