Administrative Specialist III

Performs secretarial and clerical duties associated with the Financial Aid office, including acknowledging and greeting all students and visitors, answering a multi-line telephone, managing and directing students and phone traffic. Maintains the security and confidentiality of all records in accordance with FERPA. Monitors and controls the wait time of students and other visitors through the check-in system.

Helping students navigate financial aid portals or complete forms. Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able. Responding to student inquiries and directing them to appropriate resources.

Monitor the Financial Aid email account and respond to all inquiries. Perform related/other duties as required