Student Development Specialist

Responsible for managing the day-to-day logistics, appearance, and operational readiness of key guest-facing spaces within the Welcome Center, including the Welcome Desk, Presentation Room, and other high-traffic visitor areas. Oversees the recruitment, training, and performance of student tour guides in these guest-facing spaces to ensure a welcoming, professional, and service-oriented experience for prospective students, families, and university guests.

Works collaboratively to maintain exceptional presentation standards and deliver a high-quality visitor experience Responsible for overseeing the onboarding, training, and certification process for newly hired student tour guides Coordinates and tracks all required training milestones, ensuring guides successfully progress through certification requirements and are fully prepared to represent the university Serves as one of the primary points of contact for new tour guides, providing guidance, answering questions, and offering ongoing support throughout the training process Additionally, has primary oversight of continued training for all student tour guides throughout the year.

Including identifying needed training areas and creating training protocols for exceptional Welcome Ambassadors Maintains accountability standards, monitors individual progress, and works proactively to address challenges, ensuring a positive training experience and a high level of preparedness, professionalism, and performance among student staff Maintain up-to-date knowledge of admissions processes and university programs to provide accurate and insightful guidance to prospective students and families Oversee and audit inventory tracking for Campus Visits storage and materials Perform all other duties as assigned to support Arkansas State University’s mission.