Group Sales Coordinator

The Event Sales Coordinator will be responsible for the selling of RCGR event space, meeting rooms, hotel rooms, and other amenities; serving as the primary contact and coordinator for the planning of all sold internal and external events, managing all guest/event issues as they arise during the event, and post-event follow-up.

Responsibilities

will include the creation, growth, and management of customer accounts, to include account prospecting.

Essential Functions

Provide exceptional guest service to all customers. Account prospecting to create sales opportunities for RCGR group sales. Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities. Plan and coordinate all group sales events for external guests and in house events.

Manage the events as they take place to ensure flawless execution of customer expectations. This will include serving as primary contact for the group sales customer and act as a liaison between the customer, RCGR departments, and vendors. Follow up with site visits to existing corporate clients to help sell future business.

Prepare written correspondence to guests and to Event Services Management. Enter and retrieve data into IvVy system. Set up new client files and maintain files for sales functions. Prepare and manage billing and final event details for booked groups and events. Provide familiarization tours of the property to meeting planners and interested groups.

Meet and greet group arrivals as needed. Keep current on all aspects of the resort. Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client. Assist with calculating monthly revenue number for Group Sales. Coordinate and ensure successful execution of internal company events.

Perform other job-related duties as assigned. Required: High school diploma or equivalency. Associate’s degree preferred, or equivalent related work experience. Minimum one year of prior hotel or group sales experience. Must have demonstrated excellent verbal and written communication skills. Demonstrate positive attitude, adaptability to quick change, and have experience in positive and negative verbal guest interaction.

Must demonstrate high-level of organizational skills while operating in a fast-paced work environment. Previous experience/familiarity with audio/visual systems set-up and functioning. Demonstrated competency in working with MS Word and Excel; prefer prior experience operating IvVy and Springer Miller systems. Prefer prior hospitality industry experience, including familiarity with banquet menus and room set-up.

Must be willing/able to work a varied work schedule, to include nights, weekends, and holidays. Schedule: Full-Time to include Days; Some Nights, Weekends & Holidays