Assistant Operation Manager / Manager (Integrated Banking Services Division)

Responsibilities

Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.)

, etc. Help developing process workflow, system requirements, and perform user acceptance test Assist in regular updating of the regulations, rules and operation guidelines and manuals Prepare training and testing materials and assist in conducting trainings to both back office and front line staff Assist in supervise production lines and manage the operation efficiency, effectiveness and risks Report promptly to superiors for any irregularity and assist in collecting data and prepare reports Perform other duties as delegated and assigned by the management Requirements: Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines 2 years experience in Banking industry or Financial industry Substantial knowledge and exposure in branch banking operations is a must.

Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges Good communication, interpersonal skills, and problem solving skills Possess good awareness of operation risk and sensitive to operation irregularity Good team player, positive attitude, and willing to work under high pressure and tight timeline Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must Good command of both spoken and written English and Chinese, including Mandarin