HubSpot Specialist Administrator (Remote)

This is a remote position.

Position Summary

The Hub. Spot Specialist serves as the "Right Hand" to the Director of Operations. This is a technical operations role responsible for building, maintaining, and auditing the systems that power internal workflows and client success. The primary focus is on Hub. Spot management, advanced internal automations, supporting custom coding capabilities, and ensuring data integrity for executive decision-making.

We are seeking a highly organized and technical Hub. Spot Specialist to ensure our Hub. Spot environment is clean, automated, and optimized. You will be responsible for platform configuration, robust workflow design, and supporting custom workflows or basic coding enhancements to minimize inefficiencies and candidate mismatches.

Core Responsibilities

1. Operational Infrastructure & Automation Workflows for Ops: Design and manage internal workflows that automate hand-offs between Sales, Onboarding, and Client Success. Hub. Spot Management: Build and optimize ticket pipelines, set up automated client status updates, and manage Knowledge Base architecture. Process Mapping: Translate SOPs into functional Hub. Spot automations (e.g., automated reminders, task queues, and notifications). Custom Coding Integration: Support and maintain functional integrations or custom code blocks within Hub. Spot to extend workflow logic.
2. Data Integrity & "Janitorial" Oversight CRM Health: Conduct weekly audits to ensure contact, company, and ticket properties are being filled correctly. Database Maintenance: Manage deduplication, bulk updates, and property standardization to maintain "one source of truth." System Mapping: Ensure all custom properties align with executive reporting requirements.
3. Reporting & Dashboarding Ops Dashboards: Maintain executive-level dashboards tracking team capacity, ticket resolution times, and client health scores. Performance Tracking: Generate weekly reports to identify bottlenecks in the current service delivery process.
4. Technical Support & Documentation Team Enablement: Serve as the first line of support for team members regarding Hub. Spot troubleshooting. SOP Development: Create a library of "How-To" videos (Loom) and documentation for all Hub. Spot-related processes. ​ Candidate Profile The "Systems" Thinker: You look for ways to make the system more efficient rather than just executing tasks. Service Hub Pro: Mandatory extensive experience with Hub. Spot Service Hub (Professional/Enterprise), including Ticket Status automation and SLAs. Reliable, Resilient & Proactive: You are highly responsive, comfortable in a fast-paced environment, and demonstrate strong resilience, adaptability, and the ability to handle pressure. Technical Coding Alignment: Prior experience performing or supporting custom coding within Hub. Spot environments is preferred. While candidates do not need to be coding experts, a basic capability, familiarity, and high willingness to learn coding concepts are required. Adaptability & Sourcing Drive: High capacity to learn technical automation tools (e.g., Claude Code) to build independent workflows and prevent misalignment.

Requirements

​ ​ Technical Requirements Hub. Spot Experience: Current certification in Hub. Spot Settings, Administration, or Reporting with at least 3 years of hands-on experience. Extensive experience with Hub. Spot Service Hub is mandatory. Advanced Logic Workflow Building: Proven ability to build multi-branch workflows with complex "if/then" logic.

Custom Coding Capabilities: Prior experience or baseline capability to perform or support custom coding inside Hub. Spot environments. Willingness to leverage AI-assisted coding frameworks (e.g., Claude Code). Tool Stack Compatibility: Proficiency with Hub. Spot, Slack, Loom, and Project Management tools. ​ ​ Benefits Why You’ll Love Being Part of the OAmazing Team You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter.

Here is the total package we’ve built for you: Your Wellness & Security Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. Your Financial Rewards Performance Incentives: Bring results — and you’ll see it rewarded.

Simple as that. Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.